Customer Service


While you have probably noticed that we take pride in the fact that our clothing is designed and produced in America, as well as delivered to you with great concern for the environment we share, our single greatest commitment is to our customers. Each purchase is an acknowledgement of the shared vision and commitment to the work that it took to produce our clothing. We want to provide unparalleled service to help make that vision a reality.

For any questions, please contact us at custserv@urbanhumanity [dot] com.

We will respond to your email within 24 hours. Please provide your contact information and any other information that will help us process your request.

RETURN/EXCHANGE POLICY
Your satisfaction with our product is of the upmost importance to us. As with any return, we do ask that you meet a few simple requirements. Please note that all preorder sales are final.

Please note that only unworn, tags still attached and in perfect condition items may be returned. Once we receive your item we will inspect the condition and if in original condition your refund will be processed in 3-5 business days.

You have 14 days from the shipping date to return the item to us. After 14 days you will be subject to a restocking fee of 10%.

Unfortunately we cannot refund shipping and handling fees related to your purchase or return.

To return/echange an item please do the following:

On the back of your invoice that was included in your box there is a return slip. Please fill out the brief form and include it when shipping your item back to us. This information is vital in processing your return.

If possible, please reuse the same box that we used to ship your item to you and ensure that the package is secure and sealed. It is also a good idea to add tracking to your shipment as we are not responsibile for packages that you ship that are lost en route.

Please send the returned item us at:
Urban Humanity LLC
1022 NW Marshall St. #250
Portland, Oregon 97209